1. Satisfaction Guarantee

Journalism Mastery offers a 100% satisfaction guarantee on all our courses. If you're not completely satisfied with the quality of a course, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription-based courses.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Course Content Issues: If the course content is significantly different from what was advertised or described.
• Technical Problems: If persistent technical issues prevent you from accessing or completing the course, and our technical support team cannot resolve these issues within a reasonable timeframe.
• General Dissatisfaction: If you are unhappy with a course for reasonable cause within the refund timeframe specified below.

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of your request within:

• 14 days of purchase for self-paced courses
• 14 days from the course start date for cohort-based courses
• 30 days from the subscription start date for monthly subscriptions

Refund requests submitted after these timeframes will be evaluated on a case-by-case basis and are not guaranteed.

4. How to Request a Refund

5. Refund Exclusions

Refunds will not be provided in the following circumstances:

• Requests made outside the specified refund timeframes without exceptional circumstances
• For courses that have been substantially completed (more than 50% of the course content has been accessed)
• For downloadable materials or resources that have already been downloaded
• If the request is based solely on a change in personal circumstances (e.g., lack of time to complete the course)
• If you have violated our Terms of Service or Academic Integrity Policy

6. Subscription Cancellations

For subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting customer support
• Cancellation will take effect at the end of your current billing cycle
• No partial refunds will be issued for unused portions of the current billing cycle
• Once a subscription is canceled, you will retain access to the subscription content until the end of your current billing period

7. Course Cancellations by Journalism Mastery

In the rare event that Journalism Mastery must cancel a course:

• We will provide a full refund for the canceled course
• If a course is part of a bundle or subscription, we will provide a pro-rated refund for the canceled portion
• We may offer the option to transfer to another comparable course as an alternative to a refund

We will make every reasonable effort to notify you of any course cancellation as early as possible.

8. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/debit card refunds typically take 5-10 business days to appear on your statement
• PayPal refunds are typically processed within 24-48 hours
• Bank transfers and other payment methods may take longer depending on the financial institutions involved

In some cases, we may issue refunds as credits to your Journalism Mastery account instead of through the original payment method, particularly for partial refunds or when the original payment method is no longer valid.

9. Special Circumstances

We understand that exceptional circumstances can arise. If you need to request a refund outside of our standard policy due to:

• Medical emergencies
• Natural disasters
• Military deployment
• Other significant unforeseen events

Please contact our support team with appropriate documentation, and we will review your case individually. While we cannot guarantee exceptions to our policy, we will make reasonable efforts to accommodate genuine hardships.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after such changes constitutes acceptance of the revised policy.

Refund requests will be processed according to the policy that was in effect at the time of purchase.

11. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Journalism Mastery
123 Media Avenue
New York, NY 10001
Email: support@journalismmastery.com
Phone: (555) 123-4567